Cultural engagement is a high-risk strategy but worth pursuing because relevance is now essential to business, the boss of the jewellers Tiffany says, as an exhibition celebrating the brands heritage in popular culture opens in London.
Alexandre Arnault, the son of Bernard Arnault, is a member of the LVMH dynasty, which bought Tiffany for $16bn (12bn) last year. He recently faced controversy when a 128-carat diamond worn by Beyonc in advertising for the brand was revealed to have a problematic origin as a blood diamond.
The singer, who was the first black woman to wear the diamond, faced a backlash for wearing the gem, which was discovered in Kimberley in what is now South Africa in 1877.
Luxury brands used to communicate in a very authoritarian way. You could put a brand on the back page of Vogue and say, this is who I am. Now that people can share and comment, we know that our point of view wont work for everyone.
But we cant get so scared that we dont do anything exciting. Tiffany has been part of pop culture for 185 years and we plan to continue with that for ever, whether thats with Beyonc, or with [Korean pop star] Ros, Arnault said.
An exhibition which opens at Londons Saatchi Gallery on Friday 10 June shows how moments in pop culture have become the crown jewels of the Tiffany brand. Audrey Hepburn window-shopping in a little black dress in the iconic Hollywood film, Christmas cards designed by Andy Warhol, and Emma Raducanu playing grand slam tennis in a Tiffany cross necklace have all been central to Tiffanys success.
Images of Grace Jones in the bone cuff bangles fashionable in the 1970s, and of Diana, Princess of Wales photographed at Wimbledon in a suite of gold jewellery in the 1990s illustrate how the jewellery has adapted to the zeitgeist.
A 1957 window display designed for the Fifth Avenue flagship by artists Jasper Johns and Robert Rauschenberg, and a trompe loeil champagne tower captured in resin, sculpted in honour of the 2013 film The Great Gatsby, are featured in the exhibition.
Our windows are a big part of how we message out to the world, because they create a memory, and a valuable emotional connection, said the creative director, Christopher Young, at a preview. Visitors to the exhibition can take selfies alongside a yellow cab on Fifth Avenue in a recreation of the opening scene of Breakfast at Tiffanys, and use augmented reality technology to try on jewellery.
Diamonds on show include a necklace belonging to the Empress Eugenie, wife of Napoleon III, which was bought at auction by Charles Lewis Tiffany in 1887, and a Jean Schlumberger-designed bird on a rock brooch worn by Jay-Z.
Diamonds make up about 20% of Tiffany sales, mostly in the form of engagement rings and wedding bands, while gold and silver jewellery bring in the bulk of profits. Many luxury brands have hiked prices in recent years in an attempt to protect brand exclusivity, but Arnault says Tiffany will continue with the entry-level silver jewellery which is a big part of who we are and why we are liked.
Arnault believes that Tiffany Blue, a colour trademarked by the company in 1998, is an ideal logo for the visual age of Instagram. Coca-Cola is perhaps the only other brand that has as strong an association with a colour, he says. The brand recently purchased Jean-Michel Basquiats painting Equals Pi, the dominant colour of which matches the brands famous blue packaging.